Wow jimholly, you must be phsycic to know she's using Outlook Express!

Leona, in case you are not running OE, please provide us with:
Your Operating System (Windows or Mac) version and service pack (if applicable).
Your Email program (Outlook, Thunderbird, Web mail) and version (if applicable).
But hopefully the previous post helped you out and fixed your problem.
Cheers,
ronald.