Hi, not sure where to post this but since I have ME as my OS I thought would post here.

I have a desktop and a couple of days back when I switched on my machine it went into Safe Mode, I tried restarting and using normal mode but once I select normal mode it doesnt go any further, just see the cursor blinking on a blank screen. I can only go into Safe mode.

I used the troubleshooter in safe mode and I tried doin a system restore, but when I clicked it a NAV message popped up saying the Helctr.exe file was corrupted in the
C:\WINDOWS\PCHEALTH\HELPCTR\BINARIES folder

I tried renaming the file but that didnt work. The helctr.exe file is also in

C:\WINDOWS\OPTIONS\CABS
C:\WINDOWS\OPTIONS\INSTALL

Not sure what to do can someone pls help Thanks

Microsoft recommends these two solutions:
http://support.microsoft.com/kb/305666

Hi Dino,

appreciate your response but the link you provided refers to the Helpctr.exe file not found. I dont have that issue. I have the file, but the problem is my machine when turned on goes to Safe Mode, and when i try to use the system restore from the troubleshooting tool I get a message saying the Helpctr.exe file is corrupted, it probably contains a virus, So how can i fix it.

Thanks

You can either delete it, follow the instructions of Method 1, or you can do a repair or a clean installs of Windows as per Method 2; in either case make sure that you have a full backup of your important files before you do anything.

Hi Dino,

There lies the problem as I cant backup the dat, I cant access my usb drives or my floppy or CD-rom drive,Cant even share my hard drive, a deadend really. Thanks

if you can get to another computer.....try knoppix. it's a version of linux and will boot the computer from cd.

http://www.knoppix.net/get.php

maybe it'll let y'all access the stuffs y'all need to get at.

You mentioned in your first post that you could get the machine to boot into Safe Mode; so why don’t you do that and get the data that you need?