I have a program called Tracks eraser pro and today when I try to open it up microsoft office 2003 trys to install when I cancel the installation then track eraser pro finally opens??? Its never done this before and I already have microsoft office 2003 installed. Does any one know whats happening here?

The Office issue is fairly common. What happens if you let it finish?

It says that its missing a cab file and to insert the installation cd to complete the installation

I already have microsoft office installed fully and its work properly...

I'm not sure what has changed, both of the programs (tracks eraser pro + office) have been installed for some time now...

?

Thanks for the help, JML

Also the process msiexec.exe starts up after this issue. Its a microsoft installation file from what I've read and I dont think its a problem but still why does office want to install again??? Anyone out there? Need some help please... Thanks!

Hi jefmiloc,

If your Microsoft Office installation is working properly, I would uninstall Tracks eraser pro and if you really need it re-install it as the software maybe corrupted.

When and if you uninstall it, go to C:\Drive > Program Files and manually delete all the files within the folder before attempting to install again. Also I suggest you use a cleanup utility ATF-Cleaner.exe by Atribune to make sure your temporary internet files are deleted.

Post back and let us know how the above suggestions work out for you.

Hi again all,

I uninstalled tracks eraser pro and I really dont need the trial program anyway but the issue with microsoft office pro edition 2003 will still try to install if I click on "my network places" in "windows explorer" and with the same result "cab file not found" It give a location of drive G:/ to install from, which does not exist on my computer ??? would appreciate any advise as to correct this issue.

I do not have the installation cd anymore.

the program work properly when the exe. file is selected

I dont have to look in my network places, I am not in a network...

Just wondering what the heck?

Hi ,

My only other suggestion for you would be to post a HJT log HERE to make sure your system is free of any nasties.

Let us know how you go.

Steve you say this is fairly common... What would you suggest? If there are others that have had this issue what did you do to correct the erroneous installation... Is there a way without reinstalling? I do not have the installation cd...

Thanks

Tallin, Thanks for the attention to this issue. I have ran HJT and there are no nasties. Everything gets an OK

When Tracks causes the Office Install message, have you tried putting your Office CD in and letting the system get the files its looking for?

Thanks for the response Steve. No I do not have the installation cd anymore somehow. The program works fine though. It just trys to reinstall when I click on "my network places" now... I uninstalled Tracks.


What process is happening when I click on "my network places" - - - and when I say my network places I mean - Right click on the start button and select "Explore All Users" which opens up "Windows explorer" then click on "My Network Places"... Thats when office trys to install again when there is absolutly no reason for it to, because --- If I just select office from the start menu it works just fine... ????? I really dont know what to do to stop this from occuring. I beleive that since the program works fine there must be something else outside the program that is causing this.

Has anyone ever heard of this>? that can help a poor old guy?

Hi JFM,

I had this issue once, on a friend's computer. As far as I can remember, it was caused because of a corrupted Office file, nothing to do with any other program. The correct procedure to solve this is to insert the Office CD and perform a reinstall selecting the "repair" option from the Control Panel/add-remove programs.

Crossed clusters on a faulty hard disk may also cause this, so, I'd suggest you to try <Start/Run> and type in chkdsk /r (Enter). You'll be probably prompted to schedule chkdsk to the next reboot. Please do so.

Restart your system and let the chkdsk run.

Let us know how it works.

Chris

Thanks for the assisstance Chris, I tried the chkdsk /r and all was good...

I dont have a cd for office or my windows xp home edition so unless there is a repair file available on the internet I am out of luck... Any other suggestions?

This is meant for cleaning up issues similar to yours; Description of the Windows Installer CleanUp Utility

http://support.microsoft.com/kb/290301

If this doesn't help, and you don't have the MS Office install CD's and Product Key,,,,,,,,,, pray the software and Key has been copied to your machine somewhere.