Apologies as always if I've put this in the wrong section....
I've recently invested in a wireless router and dongle kit (D-Link DSL-904) and it's been working fine. Apart from the other week I kept getting a DNS server error when I tried to get online. I contacted D-Link who were really helpful and got me back online by having me input the DNS numbers in the wireless properties bit..... problem is, it's done it again now and D-Link are telling me I need to get the correct DNS number from AOHell.... and AOHell are telling me that they aren't able to help me with that and have emailed me a load of instructions which I just don't bliddy understand. (I'm included them below incase they're of any use).
So basically, I am hoping beyond hope that someone can help me get my wireless router back up and running.
Thanks in advance xxx
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Email from AOL
Dear AOL member,
Thank you for contacting AOL. Did you know that you can find answers to all your questions at Keyword Help. There`s lots of advice on how to use the Internet, send email, solve technical problems and update billing information. What`s more! It`s available whenever you need it - and at no extra cost!
Generic Router Settings
AOL now supports the use of ADSL router on your broadband connection, which allow the sharing of a single DSL line simultaneously between multiple computers.
This e-mail contains AOL essential information for your Unsupported Broadband Router that will be using your AOL Broadband Connection, AOL can provide no further assistance or support while you are setting up or troubleshooting any issues you may have with your broadband router apart from the settings listed below.
When setting up a router, you will be prompted to enter certain details that govern the type of connection you establish. Depending on the hardware setup you have, the method for entering these details will differ however it is likely you will be prompted to enter them during the installation of your router.
Some router installation guides will automatically enter some of these details for you, so it is possible that you will not be prompted for them at all. In other cases the naming of the options will be different so it is advised that if you have problems, please refer to the documentation included with your DSL router.
Below are all the essential settings that AOL use to setup Broadband Routers.
Depending on your router some of these settings may be named differently, please consult your routers documentation if your require assistance when setting it up.
Settings:
Connection Protocol: PPPoE (VCMUX or VCBASED)
VPI: 0
VCI: 38
(VPI/VCI): 0,38
Authentication: CHAP
The Following settings are set to automatic or get automatically from ISP,
On some routers you may have to leave these fields blank:
IP Address
Subnet Mask
Default Gateway
Domain Name Server (DNS) Addresses
MTU (Maximum Transmission Unit): 1400
also known as MRU (Maximum Receive Unit): 1400
also known as MSS (Maximum Segment Size): 1400
Username: yourscreename@aol.com
Password: yourpassword
NB: Important information about entering the Screen Name and password:
Screen Name:
1. The Screen Name must include an ‘@aol.com’, otherwise the device will not connect
2. This AOL Screen Name must have General (18+) access. It is this Screen Name that actually establishes the connection (Mature Teen, Young Teen and Kids Only Screen Names will not work for a router connection)
3. The Screen Name must be in lowercase (no CAPITALS allowed)
Password:
1. The password cannot be longer than eight characters
2. The password must consist of letters and numbers only (i.e. no special characters, such as ! £ ? % and spaces)
3. The password must be all lowercase (no CAPITALS allowed).
5) Click Apply. (located near the end of the screen)
Wireless Setup:
If you require assistance setting up wireless on your router please consult the documentation that came with your router otherwise contact the manufacturer.
Setting up AOL to connect with your router
And finally, you will find below some useful tips on accessing your AOL account over a Broadband Router connection. You can do this by setting up your AOL software to connect using a TCP/IP connection, otherwise known as Piggybacking.
Setting up AOL to connect via your router using AOL 8.0:
Step 1: First access the Internet through a local ISP or a LAN connection.
Step 2: Open AOL to the sign on screen (Do not sign on at this stage).
Step 3: Click Setup.
Step 4: Select Add or change a modem or other connection device then click on Next.
Step 5: AOL will search for a new way to connect, when searching has finished select TCP/IP.
Step 6: Click Next, you will be asked if you want to sign on to AOL now, make sure `Sign on to AOL` is ticked and select Next.
Step 7: Congratulations. Now AOL will `piggyback` on the connection over the Broadband router Connection that has already been established and you can sign on to your AOL account.
Setting up AOL to connect via your router using AOL 9.0:
Step 1: Start AOL but do not sign on at this point. Instead, click Sign On Options on the AOL Sign-On screen.
Step 2: Click on Expert Setup
Step 3: Click Add Location.
Step 4: Type a name for the location in the Location Name box -- for example, `Router` -- then click Next.
Step 5: Choose Broadband (High-Speed, cable, DSL, or other ISP) and then click Next.
Step 6: Tick Automatically reconnect me and ignore interruptions... then click Next.
Step 7: Select Automatic Connection, and then click Next.
Step 8: Click Sign on to AOL now, then simply sign on to AOL as usual using any of your AOL Screen Names.
The next time you start the AOL software, you`ll notice `Router` (or whatever name you gave the location) is available as one of the options in the drop-down Location menu on the AOL Sign-On screen (see Step 1). This allows you to easily switch between using a router connection and a different connection (for example, a dial-up modem) if you wish.