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Full Version: Grisoft stops my OE incoming emails....
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Adela
(I have Win98se, OE 6.0, IE 6.0, Dell Dimension XPS T450MHz Pentium III - no firewall)

Hello, I wonder if anyone had this happened?

When my subscription to Norton LiveUpdate expired I decided to download the free Grisoft program but this caused my OE to stop sending in my incoming emails. I deleted Grisoft and all my emails poured in fine.

My question: Would anyone know if there's anything I can do to make Grisoft do its work without interfering with my emails?

Or, should I go back to Norton AV??

Or, find another AV elsewhere?

Thanks ever so much! Adela


Ironbender
Hi Adela, welcome to SAF

You have to set the e-mail scanner properties.
user posted image
Adela
Thank you IronBend, and I'm sorry I didn't see your reply until today as I don't recall being sent a notice.

Where can I find the window you so kindly showed me? I tried opening the AVG from my desktop and clicked on all sub-windows that showed the word "test" and couldn't find this one. Please tell me how to get it? Thank you! Adela

P.S. While here, may I also ask of anyone why I got this morning this AVG message?

"Something bad happened in the application. Error diagnostic file saved to C:/program Files/Grisoft. AvgFree/AvgCC.err" (I don't recal whether after "Grisoft" was a dot or a forward slash as I didn't see the msg again).

Thanks again a lot! Adela

P.P.S. I re-read the valuable opinions as to which anti-virus program was best to use, and I believe I may try the free avast and micro-trend ones. I did get rid altogether of Norton & Co. :-)
Ironbender
Hi Adela,

Double click on the AVG control center (4 color icon on your taskbar). You will now see a window with some sub windows inside (at right).
Click on e-mail scanner one. Now, click on the properties button (bottom right)... select "use the personal test configuration" and click "configure button. This is the screen showed above.

If the lower right button says "Enable plugin", click on it. If it says "Disable plugin", let it as it's.

Post back with results.

Note that if you will use Avast or Antivir, no need to worry about this. Just uninstall AVG and install the other one.

Chris



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