[B]The other day I downloaded/installed a program called ePrompter. I didn't especially care for it so I removed it. The problem is everytime I log on an ePrompter box appears saying "ePrompter has encountered a problem & needs to shut down."

Why does this box keep appearing like this after I have deleted the program and how can I stop it once & for all.
[B]

Hi twinkletoes, welcome to SAF

If you recently deleted it, you can try a system restore to a previous point, just before doing that, and uninstall it from control panel/add-remove programs.

If it does not works for any reason, click <Start/run> and type msconfig <Enter>.
Click on "Startup tab" and disable (uncheck) any call related to it. Reboot.

Chris

Chances are that there is a startup call in the RUN hive in the register, but the program is not there. I understand that it says "program must shut down" as if it has loaded, but sometimes the error messages get garbled. When you remove a program, even if you use the Windows Add/Remove Programs function, the software does not remove entrys from the register even though it may indicate that it does. So these can cause annoying glitches such as you are experiencing.

If you don't know how to remove this entry from the Register, I suggest that you run a Hijack This log and post it in the Malware forum. Be sure to repeat your explanation above so that our experts know that you don't have an adware infection or virus, just that you are looking for that particular entry. Chances are it will be logged and can be removed using Hijack This. BTW - do not remove anything yourself unless you are expert in reading those logs; most of what it posts are needed files for your system!

Ironbender's advice above is also good.

Chris, thanks for your fast reply and I will do as you suggested.

ranchhand, thank you also for your fast reply but, as a Beginner, I did not follow your 2nd paragraph so I am going to do what Ironbender suggested.

You are always welcome.

Please post back with results, as both of us (me and ranchhand) are tracking this topic to know how it works.

If a system restore does not work, you'll have to dig into registry file to get rid of this, or post a HJT log in "Malicious code" forum, as ranchhand said.

Be comfortable to ask for further help.

Chris

Hi twinkletoes,

What Ranchhand is referring to is a small free utility called HijackThis. It lists parts of your computer system where bad stuff and leftovers are known to lurk, and as such is indespensible when it comes to detecting and removing certain types of problem.

If you decide to go down that route after all, then in my signature you'll see a link called HijackThis Into; click that link and follow the instructions there.

I'd say it's OK to post your log as a reply to this thread rather than starting a new thread in the Malicious Code forum as suggested because we're not really dealing with a baddie here, just a problem with a program that didn't uninstall properly by the looks of things.

If there turns out to be bad stuff we need to fix, we can always move the thread. However, we'll cross that bridge as, when, and if we get to it

But let's see how the msconfig method goes first as it's simpler should it resolve the fault.

HI again Chris (ironbender)

Rather than go back to a "Restore Point" which I know nothing about I took the easy way first and went to the "msconfig" way. I did as you said and it worked great! Thanks again.

HI Angoid

Thanks for great explanation but as nice & clear as it was, as a "Beginner" I have having a terrible time understanding this "Computer talk" after all these years practicing "English." Thanks for your help.

Hi twinkletoes, thanks for the feedback

The system restore on Windows his an easy to use "life jacket", that can solve many problems. As any life jacket, it is just under your seat

You may find it by clicking <Start/Programs/Accessories/System tools/System restore>.
Windows, by default creates some restore points and you can find them on a calendar on the system restore window. Selecting a restore point just before, your system may be re-set to this date configuration.
If something goes wrong, this system restore can be reverted.

Have a safe and fun week-end

Chris

Thanks for additional info. I made note of it just in case!