Im a tech runnign into a problem with a customers laptop. Its a compaq presario 700 notebook. It has windows xp installed. Every time its turned on it immediatly goes to the "Windows was shut down improperly" screen but no matter if I tell it to boot into safe mode,normal, or into last known good configuration , it will begin to show me the windows xp loading screen then it will go to the blue screen of memory dumage ie PHYSICAL MEMORY DUMP then it reboot to the same thing, unable to get it to boot at all. My first guess is to reinstall windows xp on it but was hoping for a better solution than that. Can anyone shed some light on something im just not catching.


Colt

Hi pigeontech, welcome to saf

You may take a look at http://search.microsoft.com/search/results...&qu=memory+dump

Hope this will help

Thank you for looking into this I'm new to the forum here and hopefully I can resolve this error. The Microsoft site didnt tell me much except that I could fix the problem if I could get windows to load lol well thank you for your reply and I hope I can figure this out soon before the angry customers start forming a linch mob





Colt

Welcome to SAF!

Use another computer to download and make a bootdisk for memtest. See link below. Restart with the bootable memtest disk you created and run the program. It will tell you if you need new memory.

If not, you can try to reinstall XP on top of itself (assuming you have an XP cd and not a recovery cd). This should replace any damaged files.

Unfortunately, both these options can take some time. Hopefully the lynch mob can be patient.

Thank you and yes i sent the man out to calm them down well they agreed to wait on thier new xp to be loaded thankyou for all of your help

You still may want to check the memory. Bad memory will cause errors in windows system files.

i have micro-scope and ran a complete base memory test and a cache and extended memory test on the ram also making sure i looked at the memory and searched the sectors for any errors and found no problems all memory tests checked out even after i made 300 passes