A friend of mine is having problems with a slow internet connection.
On running spybot for her I found numerous spyware.
I am loathto just delelte everything so I would be obliged for help.
Here is a hijack this log

Thanks Ray.

Logfile of HijackThis v1.99.1
Scan saved at 11:23:03, on 07/05/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\sysde32.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\crypserv.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Trend Micro\Internet Security\Tmntsrv.exe
C:\Program Files\Trend Micro\Internet Security\tmproxy.exe
C:\WINDOWS\system32\mfcby32.exe
C:\Program Files\MSN Apps\Updater\01.02.0002.1001\en-us\msnappau.exe
C:\WINDOWS\System32\spools.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\Program Files\Trend Micro\Internet Security\PccPfw.exe
C:\Documents and Settings\joan\My Documents\hijack this\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://0ml.net/cat
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://community.derbiz.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50135
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\kcfky.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.msn.com/0/1000/default.asp
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\kcfky.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://ie-search.com/srchasst.html (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,(Default) = http://0ml.net/searchasst.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,(Default) = http://0ml.net/searchasst.html
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://0ml.net/cat
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = about:blank
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {6B30852F-DA6D-F58F-FBA4-E16DF5389605} - C:\WINDOWS\system32\sysda.dll
O3 - Toolbar: MSN Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar\1.0.1322.0\en-us\msntb.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Print Spooler] spools.exe
O4 - HKLM\..\Run: [TV Media] C:\Program Files\TV Media\Tvm.exe
O4 - HKLM\..\Run: [mfcby32.exe] C:\WINDOWS\system32\mfcby32.exe
O4 - HKLM\..\Run: [ASDPLUGIN] C:\WINDOWS\System32\dbaccess.exe -N
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.0002.1001\en-us\msnappau.exe"
O4 - HKLM\..\RunServices: [Print Spooler] spools.exe
O4 - HKCU\..\Run: [Print Spooler] spools.exe
O4 - HKCU\..\Run: [TV Media] C:\Program Files\TV Media\Tvm.exe
O4 - HKCU\..\Run: [msmc] C:\WINDOWS\System32\msedpb.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
O4 - Global Startup: LG Sync Manager.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Web Search - C:\WINDOWS\ex.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O18 - Protocol: tpro - {FF76A5DA-6158-4439-99FF-EDC1B3FE100C} - C:\PROGRA~1\Toolbar\toolbar.dll (file missing)
O19 - User stylesheet: C:\WINDOWS\color.css
O23 - Service: Remote Procedure Call (RPC) Helper ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\system32\sysde32.exe
O23 - Service: Crypkey License - Kenonic Controls Ltd. - C:\WINDOWS\SYSTEM32\crypserv.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: Trend Micro Personal Firewall (PccPfw) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Internet Security\PccPfw.exe
O23 - Service: Trend NT Realtime Service (Tmntsrv) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Internet Security\Tmntsrv.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Internet Security\tmproxy.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O23 - Service: WinTools for IE service (WinToolsSvc) - Unknown owner - C:\Program Files\Common Files\WinTools\WToolsS.exe (file missing)

I am moving this topic to the Malicious code... forum.

Hi Ray...that's a nasty CoolWebSearch infestation you have there. You'll need these tools:

CWShredder << The standalone version

About:Buster

Save them both to the desktop for use in safe mode later. Run About:Buster and check for updates.

Go to Start > Run > type services.msc and OK it. Scroll down to this service:

Remote Procedure Call (RPC) Helper ( 11Fßä#·ºÄÖ`I)

Double-click on it and stop it, then set the Startup Type to 'Disabled'. Do the same for this one as well (probably already stopped, but check anyway):

Service: WinTools for IE service (WinToolsSvc)

Post back when you're ready to go and we'll start the cleanup.

hello HKEd
Thanks for your quick reply. sorry I take so long to reply myself but I have to travel a bit to my friends computer.
anyway did what you said and here's the new log.

Logfile of HijackThis v1.99.1
Scan saved at 18:59:23, on 18/05/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\crypserv.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Trend Micro\Internet Security\Tmntsrv.exe
C:\Program Files\Trend Micro\Internet Security\tmproxy.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Trend Micro\Internet Security\PccPfw.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\spools.exe
C:\WINDOWS\system32\mfcby32.exe
C:\Program Files\MSN Apps\Updater\01.02.0002.1001\en-us\msnappau.exe
C:\WINDOWS\System32\rundll32.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\sysde32.exe
C:\Documents and Settings\joan\My Documents\hijack this\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://0ml.net/cat
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\jgdwi.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\jgdwi.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\jgdwi.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50135
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\jgdwi.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\jgdwi.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\jgdwi.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://ie-search.com/srchasst.html (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,(Default) = http://0ml.net/searchasst.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\jgdwi.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,(Default) = http://0ml.net/searchasst.html
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://0ml.net/cat
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {20EC3D2D-33C1-4C9D-BC37-C2D500688DA2} - C:\Program Files\TV Media\TvmBho.dll
O2 - BHO: (no name) - {5426F6EC-72B2-E2A9-AC68-658F69A7FB9C} - C:\WINDOWS\adday32.dll
O3 - Toolbar: MSN Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar\1.0.1322.0\en-us\msntb.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Print Spooler] spools.exe
O4 - HKLM\..\Run: [TV Media] C:\Program Files\TV Media\Tvm.exe
O4 - HKLM\..\Run: [mfcby32.exe] C:\WINDOWS\system32\mfcby32.exe
O4 - HKLM\..\Run: [ASDPLUGIN] C:\WINDOWS\System32\dbaccess.exe -N
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.0002.1001\en-us\msnappau.exe"
O4 - HKLM\..\Run: [sp] rundll32 C:\DOCUME~1\joan\LOCALS~1\Temp\se.dll,DllInstall
O4 - HKLM\..\RunServices: [Print Spooler] spools.exe
O4 - HKCU\..\Run: [Print Spooler] spools.exe
O4 - HKCU\..\Run: [TV Media] C:\Program Files\TV Media\Tvm.exe
O4 - HKCU\..\Run: [msmc] C:\WINDOWS\System32\msedpb.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
O4 - Global Startup: LG Sync Manager.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Web Search - C:\WINDOWS\ex.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O18 - Protocol: tpro - {FF76A5DA-6158-4439-99FF-EDC1B3FE100C} - C:\PROGRA~1\Toolbar\toolbar.dll (file missing)
O19 - User stylesheet: C:\WINDOWS\color.css
O23 - Service: Remote Procedure Call (RPC) Helper ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\system32\sysde32.exe
O23 - Service: Crypkey License - Kenonic Controls Ltd. - C:\WINDOWS\SYSTEM32\crypserv.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: Trend Micro Personal Firewall (PccPfw) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Internet Security\PccPfw.exe
O23 - Service: Trend NT Realtime Service (Tmntsrv) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Internet Security\Tmntsrv.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Internet Security\tmproxy.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O23 - Service: WinTools for IE service (WinToolsSvc) - Unknown owner - C:\Program Files\Common Files\WinTools\WToolsS.exe (file missing)

Hi Ray...you need to know how to get to safe mode. Instructions here. The Boot.ini method is probably the easiest, but don't forget to undo it to get to normal mode.

You also need to make all files and folders visible:

QUOTE

* Click Start.     * Open My Computer.     * Select the Tools menu and click Folder Options.     * Select the View Tab.     * Under the Hidden files and folders heading select Show hidden files and folders.     * Uncheck the Hide protected operating system files (recommended) option.     * Click Yes to confirm.     * Click OK.

Because this infection has a hidden file that reloads the malware DLL each time you reboot, don't worry about the file name in the HijackThis R1 lines. Just fix them regardless.

Now for the fix.

Disconnect from the internet.

Open the Task Manager and end process on these:

C:\WINDOWS\System32\spools.exe

C:\WINDOWS\system32\mfcby32.exe

C:\WINDOWS\system32\sysde32.exe

Run HijackThis and put check marks in the boxes next to these lines:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://0ml.net/cat

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\jgdwi.dll/sp.html#37049

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\jgdwi.dll/sp.html#37049

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\jgdwi.dll/sp.html#37049

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50135

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\jgdwi.dll/sp.html#37049

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\jgdwi.dll/sp.html#37049

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\jgdwi.dll/sp.html#37049

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://ie-search.com/srchasst.html (obfuscated)

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,(Default) = http://0ml.net/searchasst.html

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\jgdwi.dll/sp.html#37049

R1 - HKLM\Software\Microsoft\Internet Explorer\Search,(Default) = http://0ml.net/searchasst.html

R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://0ml.net/cat

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = about:blank

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

R3 - URLSearchHook: (no name) -
{20EC3D2D-33C1-4C9D-BC37-C2D500688DA2} - C:\Program Files\TV Media\TvmBho.dll

O2 - BHO: (no name) - {5426F6EC-72B2-E2A9-AC68-658F69A7FB9C} - C:\WINDOWS\adday32.dll

O4 - HKLM\..\Run: [Print Spooler] spools.exe

O4 - HKLM\..\Run: [TV Media] C:\Program Files\TV Media\Tvm.exe

O4 - HKLM\..\Run: [mfcby32.exe] C:\WINDOWS\system32\mfcby32.exe

O4 - HKLM\..\Run: [ASDPLUGIN] C:\WINDOWS\System32\dbaccess.exe -N

O4 - HKLM\..\Run: [sp] rundll32 C:\DOCUME~1\joan\LOCALS~1\Temp\se.dll,DllInstall

O4 - HKLM\..\RunServices: [Print Spooler] spools.exe

O4 - HKCU\..\Run: [Print Spooler] spools.exe

O4 - HKCU\..\Run: [TV Media] C:\Program Files\TV Media\Tvm.exe

O4 - HKCU\..\Run: [msmc] C:\WINDOWS\System32\msedpb.exe

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present

O8 - Extra context menu item: Web Search - C:\WINDOWS\ex.htm

O18 - Protocol: tpro - {FF76A5DA-6158-4439-99FF-EDC1B3FE100C} - C:\PROGRA~1\Toolbar\toolbar.dll (file missing)

O19 - User stylesheet: C:\WINDOWS\color.css

O23 - Service: Remote Procedure Call (RPC) Helper ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\system32\sysde32.exe

O23 - Service: WinTools for IE service (WinToolsSvc) - Unknown owner - C:\Program Files\Common Files\WinTools\WToolsS.exe (file missing)

Make sure you get them all. Click on 'Fix checked'

Boot to safe mode.

Run CWShredder and click on 'Fix'.

Run About:Buster. After the first run, it will prompt for a second one so OK that. It will generate a log. Save that to post in your next reply.

Run Spybot while in safe mode. You should also install AdAware SE Personal. Update it immediately after installation. It should also be run in safe mode.

Run Disk Cleanup (right-click on C:, select Properties) to clean out all temp and temp internet files.

Search for and delete these if found:

C:\WINDOWS\System32\spools.exe

C:\WINDOWS\system32\mfcby32.exe

C:\WINDOWS\system32\sysde32.exe

C:\WINDOWS\System32\msedpb.exe

C:\Program Files\TV Media << Folder

C:\WINDOWS\System32\dbaccess.exe

C:\Program Files\Common Files\WinTools << Folder

There are multiple infections on this system so we may not get them all in one go. This should get most of them. Post back with a fresh HijackThis log after rebooting to normal mode, along with the About:Buster log you saved.