I DON'T KNOW WHAT THE PROBLEM IS. YOU GUYS REALLY HELPED ME LAST YEAR WITH "APLOPOS" ETC.
AM I NOT IN THE RIGHT FORUM? AM I NOT WRITTING INFO YOU NEED DOWN RIGHT?

TO DAY FOLLOWING ERRORS:

MSIMN ERROR KRNL.386.EXE
EXPLORER IN KERNEL32.DLL
EXLORER IN KRNL386.EXE

HAD TO SHUT DOWN , RESTART AND LOOSE INFO I HAD JUST OBTAINED.
I'VE TRIED SYSTEM RESTORE. GONE THRU MICROSOFT TO PIN PONT ERRORS MESSAGES ETC.,GONE TO DELL AND GOT SUGGESTION MAYBE TO UPDATE BIOS. THEY SHOW 3 DIFFERNT ONES. NOT SURE WHICH TO USE.
HAVE MICROSOFT OFFICE 2000 IN COMPUTER, OBTAINED WITH COMPUTER FROM DELL AT TIME OF PURCHASE. HAVE ALWAYS KEPT UP WITH NECESSARY UPDATES.

AM SERIOUSLY READY TO BLOW THIS ONE UP AND GET NEW COMPUTER.

First, TURN OFF THE CAPS. It is like shouting (and kind of distracting to read).

Second, you say you have Windows 2000, so I will move your post to that forum.

Re the problem. We need a few answers:
1. What are you doing when you get the errors?
2. When did this start?
3. Have you installed anything (hardware or software) recently?

Oh yeah, insurance will not pay.

Sorry about caps, I know better.

I have a Dell L800r with Windows Me that came from Dell with Microsoft Office 2000 for small business that was installed when computer arrived.

Computer came with 65 ram. in December obtained 256mb from Dell and
installed same. Haven't added anything new since. I tried system restore , which meant i had to remove norton nis 2005 (which i orignally installed in ist of Nov.) completely and reinstall.

My problems started about the same time i downloaded Kb891711 window update. Also it is when i join Cox hi speed. because I had a lot of trouble with loosing digital signal, i did not stop my earthlink dial up. COX digatal service just came out for 4th time Sunday. when son set up the cox progran , i told him i use Outlook express not OUtlook. i don't know what happened but now i have outlook on desktop and other areas.

Around sametime, if i rt click to send some to disk, my docs., etc
send info somewhere, such as: send to A: FLOPPY
my documents
zip etc.
D: CD-ROM
MAIL RECEPIENT


now all of a sudden that is gone and in its place is:
send: FLOPPY A
AIM BUDDY ( which i don't have set up on my computer)
AIM SHARE (''''DON'T USE)
MAIL REC
MY DOC
WEB PUB WIZARD

errors usually occur if i have outlok express and explorer open at the same time and i go to new site or open new mail.

Also get iexplore error in GDI.exe
Error OE: 0187: BFF8E64B
Winword invalid page fault module GDI.exe @ 0001.0000 79B

[FONT=Courier][SIZE=7]
Well last nite,received new message.
"Explorer will close to error" squares with ignore --close
if I click ignore nothing happened. if I clicked close , screen would blink and same message "Explo..........." would come up. tried repeatedly. Received same message. had to maually shut down

Are you running an Antivirus AND firewall? You need both if you are on highspeed.

Avast and Antivir are two really good free ones. Zone alarm has a free personal firewall that is also good. See links below.

Before we do anything, download HijackThis. Create a hijackthis folder and unzip (extract) HijackThis to the folder. Start the program. Choose the button on the upper left to run the scan / save the log. Copy and paste the ENTIRE log into a response in this thread.

Malware can cause the problems you are describing. Hijackthis will tell us what is running. If you have malware, we can remove it and hopefully repair windows.

I have Norton intersecurity which includes Norton Antivirus. do have antivirus and firewall set up
friend just told me about Zone alarm and advised me to in stall it,but I din't want to add or subtract until problem found

Logfile of HijackThis v1.99.1
Scan saved at 1:19:03 PM, on 4/7/2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\PROGRAM FILES\NORTON INTERNET SECURITY\ISSVC.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPROXY.EXE
C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\HPZTSB06.EXE
C:\PROGRAM FILES\MICRO RF WIRELESS OFFICE SOLUTION\MOUSE\AMOUMAIN.EXE
C:\PROGRAM FILES\VISIONEER ONETOUCH\ONETOUCHMON.EXE
C:\PROGRAM FILES\MOTIVE\MOTMON.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\ADBLOCKING\NSMDTR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SNDSRVC.EXE
C:\WINDOWS\SYSTEM\WBEM\WINMGMT.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\HPZSTC06.EXE
C:\WINDOWS\SYSTEM\HPZSTATX.EXE
C:\WINDOWS\TEMP\HIJACKTHIS.EXE
C:\WINDOWS\DESKTOP\DOWNLOADS\HIJACKTHIS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\WINDOWS\SYSTEM\sb.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.earthlink.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: EarthLink Popup Blocker - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\Accessories\PnEL.dll (file missing)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: (no name) - {00A6FAF1-072E-44cf-8957-5838F569A31D} - (no file)
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: EarthLink Toolbar - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\Accessories\PnEL.dll (file missing)
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\SYSTEM\hpztsb06.exe
O4 - HKLM\..\Run: [WheelMouse] C:\PROGRA~1\MICROR~1\MOUSE\AMOUMAIN.EXE
O4 - HKLM\..\Run: [OneTouch Monitor] C:\PROGRA~1\VISION~1\ONETOU~2.EXE
O4 - HKLM\..\Run: [MotiveMonitor] C:\Program Files\Motive\motmon.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [KodakCCS] C:\WINDOWS\System32\Drivers\KodakCCS.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [KB891711] C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
O4 - HKCU\..\Run: [BMupdate] C:\WINDOWS\SYSTEM\BMUpdate.exe
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZB
O9 - Extra button: EmpirePoker - {77E68763-4284-41d6-B7E7-B6E1F053A9E7} - C:\Program Files\EmpirePoker\EmpirePoker.exe
O9 - Extra 'Tools' menuitem: EmpirePoker - {77E68763-4284-41d6-B7E7-B6E1F053A9E7} - C:\Program Files\EmpirePoker\EmpirePoker.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\Accessories\PartyPoker.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\Accessories\PartyPoker.exe (file missing)
O15 - Trusted Zone: http://*.0.0.0.0
O15 - Trusted Zone: http://security.symantec.com
O15 - Trusted Zone: http://*.www.ashgrove
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/as...sa/SymAData.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IncrediMail) - http://www5.incredimail.com/contents/setup...p1/imloader.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/as...sa/LSSupCtl.cab
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://support.cox.com/sdccommon/download/tgctlcm.cab
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://www.verizon.net/checkmypc/includes/...tivePreQual.cab

Just saw incredimail listed. Son downloaded it and I thought it had been completely removed. Quess not. also i have empire poker but not poker party.

You do have "my web search." I think the poker ones are malware as well.

Download, install, update and run both Adaware and Spybot. See links below. When you have run both, post a new log.

You may also want to try uninstalling KB891711.EXE for a minute. If the system works okay without, try installing again. I did not see a known issue, but....

Your system also has a lot of HP, what I will call garbage, running. There are also many Norton processes. All this together may casue issues.

Did spybot s&d copy log and then was doing ad-aware. went back to shut down spybot and quess what 2 new error messages. they go as follows:

error: system resour cen ercho(with 2 dots over o)pft.

spybot had caused anerror in USER.EXE





Ad-Aware SE Build 1.05
Logfile Created on:Thursday, April 07, 2005 10:11:57 PM
Created with Ad-Aware SE Personal, free for private use.
Using definitions file:SE1R37 07.04.2005
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

References detected during the scan:
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
Alexa(TAC index:5):9 total references
Tracking Cookie(TAC index:3):8 total references
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

Ad-Aware SE Settings
===========================
Set : Search for negligible risk entries
Set : Safe mode (always request confirmation)
Set : Scan active processes
Set : Scan registry
Set : Deep-scan registry
Set : Scan my IE Favorites for banned URLs
Set : Scan my Hosts file

Extended Ad-Aware SE Settings
===========================
Set : Unload recognized processes & modules during scan
Set : Scan registry for all users instead of current user only
Set : Always try to unload modules before deletion
Set : Let Windows remove files in use at next reboot
Set : Delete quarantined objects after restoring
Set : Include basic Ad-Aware settings in log file
Set : Include additional Ad-Aware settings in log file
Set : Include reference summary in log file
Set : Include alternate data stream details in log file
Set : Play sound at scan completion if scan locates critical objects


4-7-2005 10:11:57 PM - Scan started. (Full System Scan)

Listing running processes
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

#:1 [KERNEL32.DLL]
FilePath : C:\WINDOWS\SYSTEM\
ProcessID : 4293855017
Threads : 4
Priority : High
FileVersion : 4.90.3000
ProductVersion : 4.90.3000
ProductName : Microsoft® Windows® Millennium Operating System
CompanyName : Microsoft Corporation
FileDescription : Win32 Kernel core component
InternalName : KERNEL32
LegalCopyright : Copyright © Microsoft Corp. 1991-2000
OriginalFilename : KERNEL32.DLL

#:2 [MSGSRV32.EXE]
FilePath : C:\WINDOWS\SYSTEM\
ProcessID : 4294918601
Threads : 1
Priority : Normal
FileVersion : 4.90.3000
ProductVersion : 4.90.3000
ProductName : Microsoft® Windows® Millennium Operating System
CompanyName : Microsoft Corporation
FileDescription : Windows 32-bit VxD Message Server
InternalName : MSGSRV32
LegalCopyright : Copyright © Microsoft Corp. 1992-1998
OriginalFilename : MSGSRV32.EXE

#:3 [mmtask.tsk]
FilePath : C:\WINDOWS\SYSTEM\
ProcessID : 4294959557
Threads : 1
Priority : Normal
FileVersion : 4.90.3000
ProductVersion : 4.90.3000
ProductName : Microsoft Windows
CompanyName : Microsoft Corporation
FileDescription : Multimedia background task support module
InternalName : mmtask.tsk
LegalCopyright : Copyright © Microsoft Corp. 1991-2000
OriginalFilename : mmtask.tsk

#:4 [MPREXE.EXE]
FilePath : C:\WINDOWS\SYSTEM\
ProcessID : 4294962169
Threads : 2
Priority : Normal
FileVersion : 4.90.3000
ProductVersion : 4.90.3000
ProductName : Microsoft® Windows® Millennium Operating System
CompanyName : Microsoft Corporation
FileDescription : WIN32 Network Interface Service Process
InternalName : MPREXE
LegalCopyright : Copyright © Microsoft Corp. 1993-2000
OriginalFilename : MPREXE.EXE

#:5 [MSTASK.EXE]
FilePath : C:\WINDOWS\SYSTEM\
ProcessID : 4294850805
Threads : 2
Priority : Normal
FileVersion : 4.71.2721.1
ProductVersion : 4.71.2721.1
ProductName : Microsoft® Windows® Task Scheduler
CompanyName : Microsoft Corporation
FileDescription : Task Scheduler Engine
InternalName : TaskScheduler
LegalCopyright : Copyright © Microsoft Corp. 2000
OriginalFilename : mstask.exe

#:6 [STIMON.EXE]
FilePath : C:\WINDOWS\SYSTEM\
ProcessID : 4294863369
Threads : 5
Priority : Normal
FileVersion : 4.90.3000.1
ProductVersion : 4.90.3000.1
ProductName : Microsoft® Windows® Millennium Operating System
CompanyName : Microsoft Corporation
FileDescription : Still Image Devices Monitor
InternalName : STIMON
LegalCopyright : Copyright © Microsoft Corp. 1981-2000
OriginalFilename : STIMON.EXE

#:7 [CCEVTMGR.EXE]
FilePath : C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\
ProcessID : 4294856665
Threads : 16
Priority : Normal
FileVersion : 103.0.3.8
ProductVersion : 103.0.3.8
ProductName : Client and Host Security Platform
CompanyName : Symantec Corporation
FileDescription : Symantec Event Manager Service
InternalName : ccEvtMgr
LegalCopyright : Copyright © 2000-2004 Symantec Corporation. All rights reserved.
OriginalFilename : ccEvtMgr.exe

#:8 [CCSETMGR.EXE]
FilePath : C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\
ProcessID : 4294869157
Threads : 6
Priority : Normal
FileVersion : 103.0.3.8
ProductVersion : 103.0.3.8
ProductName : Client and Host Security Platform
CompanyName : Symantec Corporation
FileDescription : Symantec Settings Manager Service
InternalName : ccSetMgr
LegalCopyright : Copyright © 2000-2004 Symantec Corporation. All rights reserved.
OriginalFilename : ccSetMgr.exe

#:9 [ISSVC.EXE]
FilePath : C:\PROGRAM FILES\NORTON INTERNET SECURITY\
ProcessID : 4294894613
Threads : 7
Priority : Normal
FileVersion : 8.0.0.64
ProductVersion : 8.0
ProductName : Norton Internet Security
CompanyName : Symantec Corporation
FileDescription : IS Service
InternalName : ISSVC.exe
LegalCopyright : Copyright © 2004 Symantec Corporation
OriginalFilename : ISSVC.exe

#:10 [CCPROXY.EXE]
FilePath : C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\
ProcessID : 4294894809
Threads : 16
Priority : Normal
FileVersion : 103.0.3.8
ProductVersion : 103.0.3.8
ProductName : Client and Host Security Platform
CompanyName : Symantec Corporation
FileDescription : Symantec Network Proxy Service
InternalName : ccProxy
LegalCopyright : Copyright © 2000-2004 Symantec Corporation. All rights reserved.
OriginalFilename : ccProxy.exe

#:11 [KB891711.EXE]
FilePath : C:\WINDOWS\SYSTEM\KB891711\
ProcessID : 4294815749
Threads : 1
Priority : Normal
FileVersion : 4.10.2222
ProductVersion : 4.10.2222
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Windows KB891711 component
InternalName : KB891711
LegalCopyright : Copyright © Microsoft Corp. 1991-2005
OriginalFilename : KB891711.EXE

#:12 [EXPLORER.EXE]
FilePath : C:\WINDOWS\
ProcessID : 4294749025
Threads : 18
Priority : Normal
FileVersion : 5.50.4134.100
ProductVersion : 5.50.4134.100
ProductName : Microsoft® Windows ® 2000 Operating System
CompanyName : Microsoft Corporation
FileDescription : Windows Explorer
InternalName : explorer
LegalCopyright : Copyright © Microsoft Corp. 1981-2000
OriginalFilename : EXPLORER.EXE

#:13 [STMGR.EXE]
FilePath : C:\WINDOWS\SYSTEM\RESTORE\
ProcessID : 4294806737
Threads : 5
Priority : Normal
FileVersion : 4.90.0.2533
ProductVersion : 4.90.0.2533
ProductName : Microsoft ® PCHealth
CompanyName : Microsoft Corporation
FileDescription : Microsoft ® PC State Manager
InternalName : StateMgr.exe
LegalCopyright : Copyright © Microsoft Corp. 1981-2000
OriginalFilename : StateMgr.exe

#:14 [TASKMON.EXE]
FilePath : C:\WINDOWS\
ProcessID : 4294769073
Threads : 1
Priority : Normal
FileVersion : 4.90.3000
ProductVersion : 4.90.3000
ProductName : Microsoft® Windows® Millennium Operating System
CompanyName : Microsoft Corporation
FileDescription : Task Monitor
InternalName : TaskMon
LegalCopyright : Copyright © Microsoft Corp. 1998
OriginalFilename : TASKMON.EXE

#:15 [SYSTRAY.EXE]
FilePath : C:\WINDOWS\SYSTEM\
ProcessID : 4294651813
Threads : 1
Priority : Normal
FileVersion : 4.90.3000
ProductVersion : 4.90.3000
ProductName : Microsoft® Windows® Millennium Operating System
CompanyName : Microsoft Corporation
FileDescription : System Tray Applet
InternalName : SYSTRAY
LegalCopyright : Copyright © Microsoft Corp. 1993-2000
OriginalFilename : SYSTRAY.EXE

#:16 [HPZTSB06.EXE]
FilePath : C:\WINDOWS\SYSTEM\
ProcessID : 4294665333
Threads : 1
Priority : Normal
FileVersion : 2,133,0,0
ProductVersion : 2,133,0,0
ProductName : HP DeskJet
CompanyName : HP
LegalCopyright : Copyright © Hewlett-Packard Company 1999-2002

#:17 [AMOUMAIN.EXE]
FilePath : C:\PROGRAM FILES\MICRO RF WIRELESS OFFICE SOLUTION\MOUSE\
ProcessID : 4294671057
Threads : 1
Priority : Normal


#:18 [SPOOL32.EXE]
FilePath : C:\WINDOWS\SYSTEM\
ProcessID : 4294654133
Threads : 2
Priority : Normal
FileVersion : 4.90.3000
ProductVersion : 4.90.3000
ProductName : Microsoft® Windows® Millennium Operating System
CompanyName : Microsoft Corporation
FileDescription : Spooler Sub System Process
InternalName : spool32
LegalCopyright : Copyright © Microsoft Corp. 1994 - 1998
OriginalFilename : spool32.exe

#:19 [ONETOUCHMON.EXE]
FilePath : C:\PROGRAM FILES\VISIONEER ONETOUCH\
ProcessID : 4294657109
Threads : 2
Priority : Normal
FileVersion : 3, 1, 2, 20
ProductVersion : 3, 1, 2, 20
ProductName : OneTouch Module
CompanyName : Visioneer Inc
FileDescription : OneTouch Module
InternalName : OneTouch Module
LegalCopyright : Copyright 1997 - 2001
LegalTrademarks : Visioneer owns all rights to this Module
OriginalFilename : OneTouch Module
Comments : Part of the OneTouch package

#:20 [MOTMON.EXE]
FilePath : C:\PROGRAM FILES\MOTIVE\
ProcessID : 4294676385
Threads : 3
Priority : Idle
FileVersion : 3.02.01.20000518_111104
ProductVersion : 3.02.01
ProductName : Motive System
CompanyName : Motive Communications, Inc.
FileDescription : Motive Monitor Service
LegalCopyright : Copyright 1998, 1999, 2000
OriginalFilename : motmon

#:21 [KODAKCCS.EXE]
FilePath : C:\WINDOWS\SYSTEM32\DRIVERS\
ProcessID : 4294690797
Threads : 2
Priority : Normal
FileVersion : 1.1.4900.0
ProductVersion : 4.3.1.0
ProductName : Kodak DC File System Driver (Win32)
CompanyName : Eastman Kodak Company
FileDescription : Kodak DC Ring 3 Conduit (Win32)
InternalName : DcFsSvc.exe
LegalCopyright : Copyright © Eastman Kodak Co. 2000-2003
OriginalFilename : DcFsSvc.exe

#:22 [REALSCHED.EXE]
FilePath : C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\
ProcessID : 4294581325
Threads : 2
Priority : Normal
FileVersion : 0.1.0.3208
ProductVersion : 0.1.0.3208
ProductName : RealPlayer (32-bit)
CompanyName : RealNetworks, Inc.
FileDescription : RealNetworks Scheduler
InternalName : schedapp
LegalCopyright : Copyright © RealNetworks, Inc. 1995-2004
LegalTrademarks : RealAudio™ is a trademark of RealNetworks, Inc.
OriginalFilename : realsched.exe

#:23 [CCAPP.EXE]
FilePath : C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\
ProcessID : 4294593405
Threads : 61
Priority : Normal
FileVersion : 103.0.3.8
ProductVersion : 103.0.3.8
ProductName : Client and Host Security Platform
CompanyName : Symantec Corporation
FileDescription : Symantec User Session
InternalName : ccApp
LegalCopyright : Copyright © 2000-2004 Symantec Corporation. All rights reserved.
OriginalFilename : ccApp.exe

#:24 [SYMLCSVC.EXE]
FilePath : C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\
ProcessID : 4294524913
Threads : 1
Priority : Normal
FileVersion : 1, 8, 54, 478
ProductVersion : 1, 8, 54, 478
ProductName : Symantec Core Component
CompanyName : Symantec Corporation
FileDescription : Symantec Core Component
InternalName : symlcsvc
LegalCopyright : Copyright © 2003
OriginalFilename : symlcsvc.exe

#:25 [SNDSRVC.EXE]
FilePath : C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\
ProcessID : 4294288073
Threads : 8
Priority : Normal
FileVersion : 5.4.3.11
ProductVersion : 5.4
ProductName : Symantec Security Drivers
CompanyName : Symantec Corporation
FileDescription : Network Driver Service
InternalName : SndSrvc
LegalCopyright : Copyright 2002, 2003, 2004 Symantec Corporation
OriginalFilename : SndSrvc.exe

#:26 [WINMGMT.EXE]
FilePath : C:\WINDOWS\SYSTEM\WBEM\
ProcessID : 4294342125
Threads : 7
Priority : Normal
FileVersion : 1.50.1164.0000
ProductVersion : 1.50.1164.0000
ProductName : Windows Management Instrumentation
CompanyName : Microsoft Corporation
FileDescription : Windows Management Instrumentation
InternalName : WINMGMT
LegalCopyright : Copyright © Microsoft Corp. 1995-1999

#:27 [WMIEXE.EXE]
FilePath : C:\WINDOWS\SYSTEM\
ProcessID : 4294184737
Threads : 3
Priority : Normal
FileVersion : 4.90.2452.1
ProductVersion : 4.90.2452.1
ProductName : Microsoft® Windows® Millennium Operating System
CompanyName : Microsoft Corporation
FileDescription : WMI service exe housing
InternalName : wmiexe
LegalCopyright : Copyright © Microsoft Corp. 1981-1999
OriginalFilename : wmiexe.exe

#:28 [IEXPLORE.EXE]
FilePath : C:\PROGRAM FILES\INTERNET EXPLORER\
ProcessID : 4294300993
Threads : 17
Priority : Normal
FileVersion : 6.00.2800.1106
ProductVersion : 6.00.2800.1106
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Internet Explorer
InternalName : iexplore
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : IEXPLORE.EXE

#:29 [NSMDTR.EXE]
FilePath : C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\ADBLOCKING\
ProcessID : 4294120245
Threads : 2
Priority : Normal
FileVersion : 8.0.0.64
ProductVersion : 8.0
ProductName : Norton Internet Security
CompanyName : Symantec Corporation
FileDescription : Norton Internet Security Mediator
LegalCopyright : Copyright © 2004 Symantec Corporation

#:30 [DDHELP.EXE]
FilePath : C:\WINDOWS\SYSTEM\
ProcessID : 4294011301
Threads : 5
Priority : Realtime
FileVersion : 4.09.00.0900
ProductVersion : 4.09.00.0900
ProductName : Microsoft® DirectX for Windows®
CompanyName : Microsoft Corporation
FileDescription : Microsoft DirectX Helper
InternalName : DDHelp.exe
LegalCopyright : Copyright © Microsoft Corp. 1994-2002
OriginalFilename : DDHelp.exe

#:31 [ACRORD32.EXE]
FilePath : C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\
ProcessID : 4140090481
Threads : 1
Priority : Normal
FileVersion : 6.0.1.2003110300
ProductVersion : 6.0.1.2003110300
ProductName : Adobe Reader
CompanyName : Adobe Systems Incorporated
FileDescription : Adobe Reader 6.0
LegalCopyright : Copyright 1984-2003 Adobe Systems Incorporated and its licensors. All rights reserved.
OriginalFilename : AcroRd32.exe

#:32 [SPYBOTSD.EXE]
FilePath : C:\PROGRAM FILES\SPYBOT - SEARCH & DESTROY\
ProcessID : 4140053305
Threads : 2
Priority : Normal
FileVersion : 1, 3, 0, 12
ProductVersion : 1, 3, 0, 12
ProductName : SpyBot-S&D
CompanyName : Safer Networking Limited
FileDescription : Spybot - Search & Destroy
InternalName : SpybotSD
LegalCopyright : © 2000-2004 Patrick M. Kolla / Safer Networking Limited. Alle Rechte vorbehalten.
LegalTrademarks : "Spybot" und "Spybot - Search & Destroy" sind registrierte Warenzeichen.
OriginalFilename : SpyBotSD.exe
Comments : Software zum Entfernen von Spyware und ähnlichen Bedrohungen.

#:33 [NOTEPAD.EXE]
FilePath : C:\WINDOWS\
ProcessID : 4294386113
Threads : 1
Priority : Normal
FileVersion : 4.90.3000
ProductVersion : 4.90.3000
ProductName : Microsoft® Windows® Millennium Operating System
CompanyName : Microsoft Corporation
FileDescription : Notepad
InternalName : Notepad
LegalCopyright : Copyright © Microsoft Corp. 1991-1998
OriginalFilename : NOTEPAD.EXE

#:34 [AD-AWARE.EXE]
FilePath : C:\PROGRAM FILES\LAVASOFT\AD-AWARE SE PERSONAL\
ProcessID : 4139937673
Threads : 2
Priority : Normal
FileVersion : 6.2.0.206
ProductVersion : VI.Second Edition
ProductName : Lavasoft Ad-Aware SE
CompanyName : Lavasoft Sweden
FileDescription : Ad-Aware SE Core application
InternalName : Ad-Aware.exe
LegalCopyright : Copyright © Lavasoft Sweden
OriginalFilename : Ad-Aware.exe
Comments : All Rights Reserved

Memory scan result:
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
New critical objects: 0
Objects found so far: 0


Started registry scan
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

Alexa Object Recognized!
Type : Regkey
Data :
Category : Data Miner
Comment :
Rootkey : HKEY_LOCAL_MACHINE
Object : software\microsoft\internet explorer\extensions\{c95fe080-8f5d-11d2-a20b-00aa003c157a}

Alexa Object Recognized!
Type : RegValue
Data :
Category : Data Miner
Comment :
Rootkey : HKEY_LOCAL_MACHINE
Object : software\microsoft\internet explorer\extensions\{c95fe080-8f5d-11d2-a20b-00aa003c157a}
Value : MenuText

Alexa Object Recognized!
Type : RegValue
Data :
Category : Data Miner
Comment :
Rootkey : HKEY_LOCAL_MACHINE
Object : software\microsoft\internet explorer\extensions\{c95fe080-8f5d-11d2-a20b-00aa003c157a}
Value : MenuStatusBar

Alexa Object Recognized!
Type : RegValue
Data :
Category : Data Miner
Comment :
Rootkey : HKEY_LOCAL_MACHINE
Object : software\microsoft\internet explorer\extensions\{c95fe080-8f5d-11d2-a20b-00aa003c157a}
Value : Script

Alexa Object Recognized!
Type : RegValue
Data :
Category : Data Miner
Comment :
Rootkey : HKEY_LOCAL_MACHINE
Object : software\microsoft\internet explorer\extensions\{c95fe080-8f5d-11d2-a20b-00aa003c157a}
Value : clsid

Alexa Object Recognized!
Type : RegValue
Data :
Category : Data Miner
Comment :
Rootkey : HKEY_LOCAL_MACHINE
Object : software\microsoft\internet explorer\extensions\{c95fe080-8f5d-11d2-a20b-00aa003c157a}
Value : Icon

Alexa Object Recognized!
Type : RegValue
Data :
Category : Data Miner
Comment :
Rootkey : HKEY_LOCAL_MACHINE
Object : software\microsoft\internet explorer\extensions\{c95fe080-8f5d-11d2-a20b-00aa003c157a}
Value : HotIcon

Alexa Object Recognized!
Type : RegValue
Data :
Category : Data Miner
Comment :
Rootkey : HKEY_LOCAL_MACHINE
Object : software\microsoft\internet explorer\extensions\{c95fe080-8f5d-11d2-a20b-00aa003c157a}
Value : ButtonText

Alexa Object Recognized!
Type : RegValue
Data :
Category : Data Miner
Comment : "{c95fe080-8f5d-11d2-a20b-00aa003c157a}"
Rootkey : HKEY_USERS
Object : .DEFAULT\software\microsoft\internet explorer\extensions\cmdmapping
Value : {c95fe080-8f5d-11d2-a20b-00aa003c157a}

Registry Scan result:
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
New critical objects: 9
Objects found so far: 9


Started deep registry scan
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

Deep registry scan result:
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
New critical objects: 0
Objects found so far: 9


Started Tracking Cookie scan
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»


Tracking Cookie Object Recognized!
Type : IECache Entry
Data : doris r. tasch@serving-sys[1].txt
Category : Data Miner
Comment : Hits:15
Value : Cookie:doris r. tasch@serving-sys.com/
Expires : 1-1-2038 1:00:00 AM
LastSync : Hits:15
UseCount : 0
Hits : 15

Tracking Cookie Object Recognized!
Type : IECache Entry
Data : doris r. tasch@server.iad.liveperson[2].txt
Category : Data Miner
Comment : Hits:2
Value : Cookie:doris r. tasch@server.iad.liveperson.net/
Expires : 4-5-2006 6:31:24 PM
LastSync : Hits:2
UseCount : 0
Hits : 2

Tracking Cookie Object Recognized!
Type : IECache Entry
Data : doris r. tasch@casalemedia[2].txt
Category : Data Miner
Comment : Hits:136
Value : Cookie:doris r. tasch@casalemedia.com/
Expires : 3-25-2006 11:39:48 PM
LastSync : Hits:136
UseCount : 0
Hits : 136

Tracking Cookie Object Recognized!
Type : IECache Entry
Data : doris r. tasch@bs.serving-sys[1].txt
Category : Data Miner
Comment : Hits:3
Value : Cookie:doris r. tasch@bs.serving-sys.com/
Expires : 1-1-2038 1:00:00 AM
LastSync : Hits:3
UseCount : 0
Hits : 3

Tracking cookie scan result:
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
New critical objects: 4
Objects found so far: 13



Deep scanning and examining files (c:)
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

Tracking Cookie Object Recognized!
Type : IECache Entry
Data : doris r. tasch@casalemedia[2].txt
Category : Data Miner
Comment :
Value : c:\WINDOWS\Cookies\doris r. tasch@casalemedia[2].txt

Tracking Cookie Object Recognized!
Type : IECache Entry
Data : doris r. tasch@bs.serving-sys[1].txt
Category : Data Miner
Comment :
Value : c:\WINDOWS\Cookies\doris r. tasch@bs.serving-sys[1].txt

Tracking Cookie Object Recognized!
Type : IECache Entry
Data : doris r. tasch@serving-sys[1].txt
Category : Data Miner
Comment :
Value : c:\WINDOWS\Cookies\doris r. tasch@serving-sys[1].txt

Tracking Cookie Object Recognized!
Type : IECache Entry
Data : doris r. tasch@server.iad.liveperson[2].txt
Category : Data Miner
Comment :
Value : c:\WINDOWS\Cookies\doris r. tasch@server.iad.liveperson[2].txt

Disk Scan Result for c:\
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
New critical objects: 0
Objects found so far: 17

Hosts file scan result:
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
0 entries scanned.
New critical objects:0
Objects found so far: 17




Performing conditional scans...
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

Conditional scan result:
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
New critical objects: 0
Objects found so far: 17

10:33:34 PM Scan Complete

Summary Of This Scan
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
Total scanning time:00:21:37.120
Objects scanned:95117
Objects identified:17
Objects ignored:0
New critical objects:17

////////////////////////////////////////
tried again to copy log on spybot got same messages . will close and reboot and try again

Spybot log
BookmarkExpress: Settings (File, nothing done)
C:\WINDOWS\BMUpdate.ini

BookmarkExpress: Program file (File, nothing done)
C:\WINDOWS\SYSTEM\BMUpdate.exe

BookmarkExpress: Autorun settings (Registry value, nothing done)
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\BMupdate

CoolWWWSearch.WCADW: IE Search bar (Registry change, nothing done)
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Main\Search Bar=about:blank

ISearchTech.ISTactiveX: Module usage (Registry key, nothing done)
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\ModuleUsage\C:/WINDOWS/Downloaded Program Files/ISTactivex.dll

ISearchTech.PowerScan: Settings (Registry value, nothing done)
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\BandRest

MyWebSearch: Interface (Registry key, nothing done)
HKEY_CLASSES_ROOT\Interface\{741DE825-A6F0-4497-9AA6-8023CF9B0FFF}

MyWebSearch: Program directory (Directory, nothing done)
C:\Program Files\MyWebSearch\

MyWebSearch: Settings (Registry key, nothing done)
HKEY_LOCAL_MACHINE\Software\MyWebSearch

MyWebSearch: Settings (Registry key, nothing done)
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\explorer\Browser Helper Objects\{00A6FAF1-072E-44cf-8957-5838F569A31D}


--- Spybot - Search && Destroy version: 1.3 ---
2005-03-03 Includes\Cookies.sbi
2005-03-16 Includes\Dialer.sbi
2005-03-17 Includes\Hijackers.sbi
2005-03-17 Includes\Keyloggers.sbi
2005-03-16 Includes\Malware.sbi
2005-03-17 Includes\Revision.sbi
2005-02-09 Includes\Security.sbi
2005-03-17 Includes\Spybots.sbi
2005-03-16 Includes\Trojans.sbi
2005-02-17 Includes\Tracks.uti
2004-11-29 Includes\LSP.sbi
2005-03-17 Includes\PUPS.sbi

Sorry I was not clear. You do not need to post the results of Spybot or Adaware. Just fix the items marked as problems. Also,
are you saying you ran them at the same time? You need to run them one at a time.

When you are finished, run HijackThis again and post THAT log here.

Also, how much memroy does your system have?

Sorry it took so long.but of couse my cox cable hi speed digiatal went off again, Friday nite till now. xx##?//## is my opinion of them. It just came back on. Iwas told friday, they were very busy and they could come out on Wed.
I have 180 left on memory.
Here is hijack this log.
Logfile of HijackThis v1.99.1
Scan saved at 3:37:34 PM, on 4/10/2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\PROGRAM FILES\NORTON INTERNET SECURITY\ISSVC.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPROXY.EXE
C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\HPZTSB06.EXE
C:\PROGRAM FILES\MICRO RF WIRELESS OFFICE SOLUTION\MOUSE\AMOUMAIN.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\VISIONEER ONETOUCH\ONETOUCHMON.EXE
C:\PROGRAM FILES\MOTIVE\MOTMON.EXE
C:\WINDOWS\SYSTEM32\DRIVERS\KODAKCCS.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SNDSRVC.EXE
C:\WINDOWS\SYSTEM\WBEM\WINMGMT.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\TEMP\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\WINDOWS\SYSTEM\sb.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.earthlink.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: EarthLink Popup Blocker - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\Accessories\PnEL.dll (file missing)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: (no name) - {00A6FAF1-072E-44cf-8957-5838F569A31D} - (no file)
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: EarthLink Toolbar - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\Accessories\PnEL.dll (file missing)
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\SYSTEM\hpztsb06.exe
O4 - HKLM\..\Run: [WheelMouse] C:\PROGRA~1\MICROR~1\MOUSE\AMOUMAIN.EXE
O4 - HKLM\..\Run: [OneTouch Monitor] C:\PROGRA~1\VISION~1\ONETOU~2.EXE
O4 - HKLM\..\Run: [MotiveMonitor] C:\Program Files\Motive\motmon.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [KodakCCS] C:\WINDOWS\System32\Drivers\KodakCCS.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [KB891711] C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
O4 - HKCU\..\Run: [BMupdate] C:\WINDOWS\SYSTEM\BMUpdate.exe
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZB
O9 - Extra button: EmpirePoker - {77E68763-4284-41d6-B7E7-B6E1F053A9E7} - C:\Program Files\EmpirePoker\EmpirePoker.exe
O9 - Extra 'Tools' menuitem: EmpirePoker - {77E68763-4284-41d6-B7E7-B6E1F053A9E7} - C:\Program Files\EmpirePoker\EmpirePoker.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\Accessories\PartyPoker.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\Accessories\PartyPoker.exe (file missing)
O15 - Trusted Zone: http://*.0.0.0.0
O15 - Trusted Zone: http://security.symantec.com
O15 - Trusted Zone: http://*.www.ashgrove
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/as...sa/SymAData.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IncrediMail) - http://www5.incredimail.com/contents/setup...p1/imloader.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/as...sa/LSSupCtl.cab
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://support.cox.com/sdccommon/download/tgctlcm.cab
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://www.verizon.net/checkmypc/includes/...tivePreQual.cab

grandma I still see the mywebsearch and poker stuff efabes told you to remove. Are you having trouble with Spybot and Adaware?

I don't know what i did wrong[B]. it has been one of those days!!!!!!!redid ad-aware & spybot again. here is new hijack log.


Logfile of HijackThis v1.99.1
Scan saved at 10:34:23 PM, on 4/10/2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\PROGRAM FILES\NORTON INTERNET SECURITY\ISSVC.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPROXY.EXE
C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\HPZTSB06.EXE
C:\PROGRAM FILES\MICRO RF WIRELESS OFFICE SOLUTION\MOUSE\AMOUMAIN.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\VISIONEER ONETOUCH\ONETOUCHMON.EXE
C:\PROGRAM FILES\MOTIVE\MOTMON.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SNDSRVC.EXE
C:\WINDOWS\SYSTEM\WBEM\WINMGMT.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\TEMP\HIJACKTHIS.EXE
C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\WINWORD.EXE
C:\WINDOWS\NOTEPAD.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.earthlink.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: EarthLink Toolbar - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\Accessories\PnEL.dll (file missing)
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\SYSTEM\hpztsb06.exe
O4 - HKLM\..\Run: [WheelMouse] C:\PROGRA~1\MICROR~1\MOUSE\AMOUMAIN.EXE
O4 - HKLM\..\Run: [OneTouch Monitor] C:\PROGRA~1\VISION~1\ONETOU~2.EXE
O4 - HKLM\..\Run: [MotiveMonitor] C:\Program Files\Motive\motmon.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [KodakCCS] C:\WINDOWS\System32\Drivers\KodakCCS.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [KB891711] C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZB
O9 - Extra button: EmpirePoker - {77E68763-4284-41d6-B7E7-B6E1F053A9E7} - C:\Program Files\EmpirePoker\EmpirePoker.exe
O9 - Extra 'Tools' menuitem: EmpirePoker - {77E68763-4284-41d6-B7E7-B6E1F053A9E7} - C:\Program Files\EmpirePoker\EmpirePoker.exe
O15 - Trusted Zone: http://*.0.0.0.0
O15 - Trusted Zone: http://security.symantec.com
O15 - Trusted Zone: http://*.www.ashgrove
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/as...sa/SymAData.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/as...sa/LSSupCtl.cab
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://support.cox.com/sdccommon/download/tgctlcm.cab

Did you run the update for both programs before you ran them?

Check your control panel - add/remove programs. Do you have any listed for the poker (or search (or shopping, coupons, discounts, etc)? You may be able to just uninstall them.

Have you noticed any performance increase after the clean up you have done so far?

[FONT=Courier][B]

1:00pm
So far, no error messages. We'll see. Yes I did run the updates.
I just removed AFP Web Viewer setup on demand from control - programs.

Have a program listed "Holt Biology Interactive tutor" which was used by Granddaughter 1 year ago. can not remove it. tried everything , including searchin for it . No mattere how i search, says nothing found.

3:50pm sorry for the delay lost hi speed again. xx##xx. cox just left again; back on line for now.

Error messages fixed!!

Yeah.

You might want to post one more hijackthis log after you restart to make sure everything is gone.

Re the Biology program. I will tell you how to get rid of it if you want, but it involves editing the registry. That could cause problems if you make a mistake. It wont hurt anything if you just leave it. Let me know.

Looking it good!
I have had to remove things from registre befor. If it isn't anything to worry about, I can let it go for now. I greatly appreciatedall your help. I have passed info about the site SAF to any one with the guts to play with their computer. lol lol.
here is the latest hijack:

Logfile of HijackThis v1.99.1
Scan saved at 9:51:02 PM, on 4/11/2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\PROGRAM FILES\NORTON INTERNET SECURITY\ISSVC.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPROXY.EXE
C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\HPZTSB06.EXE
C:\PROGRAM FILES\MICRO RF WIRELESS OFFICE SOLUTION\MOUSE\AMOUMAIN.EXE
C:\PROGRAM FILES\VISIONEER ONETOUCH\ONETOUCHMON.EXE
C:\PROGRAM FILES\MOTIVE\MOTMON.EXE
C:\WINDOWS\SYSTEM32\DRIVERS\KODAKCCS.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SNDSRVC.EXE
C:\WINDOWS\SYSTEM\WBEM\WINMGMT.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\ADBLOCKING\NSMDTR.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\NOTEPAD.EXE
C:\WINDOWS\DESKTOP\DOWNLOADS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.earthlink.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: EarthLink Toolbar - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\Accessories\PnEL.dll (file missing)
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\SYSTEM\hpztsb06.exe
O4 - HKLM\..\Run: [WheelMouse] C:\PROGRA~1\MICROR~1\MOUSE\AMOUMAIN.EXE
O4 - HKLM\..\Run: [OneTouch Monitor] C:\PROGRA~1\VISION~1\ONETOU~2.EXE
O4 - HKLM\..\Run: [MotiveMonitor] C:\Program Files\Motive\motmon.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [KodakCCS] C:\WINDOWS\System32\Drivers\KodakCCS.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [KB891711] C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZB
O9 - Extra button: EmpirePoker - {77E68763-4284-41d6-B7E7-B6E1F053A9E7} - C:\Program Files\EmpirePoker\EmpirePoker.exe
O9 - Extra 'Tools' menuitem: EmpirePoker - {77E68763-4284-41d6-B7E7-B6E1F053A9E7} - C:\Program Files\EmpirePoker\EmpirePoker.exe
O15 - Trusted Zone: http://*.0.0.0.0
O15 - Trusted Zone: http://security.symantec.com
O15 - Trusted Zone: http://*.www.ashgrove
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/as...sa/SymAData.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/as...sa/LSSupCtl.cab
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://support.cox.com/sdccommon/download/tgctlcm.cab